Your Questions, Answered

  • You can reach us anytime via our WhatsApp Number, contact page or email. We aim to respond quickly—usually within one business day.

  • Mayan Sombra is a high-performance shade fabric designed to protect exposed systems from intense sun, heat, and environmental wear. It is specially selected for use in hot, high-UV climates like Mexico, where standard materials tend to break down quickly.

    This fabric provides:

    • Excellent UV protection, reducing heat buildup

    • Improved airflow, helping prevent trapped heat and moisture

    • Durability under constant sun exposure

    • Extended lifespan for the materials it protects

    By using Mayan Sombra as an outer protective layer, we help shield tinacos and insulation from sun damage, temperature extremes, and premature aging — keeping your water cooler and your system protected for longer.

  • Yes. Heat and UV exposure can encourage algae and bacterial growth. Our cover helps maintain the water temperature the same as the source (Jaypay or well for example) and blocks harmful UV rays, supporting cleaner, safer water storage.

  • No. The Tinaco hats are not permanently sealed.

    They are designed to be easily removable so you can continue regular Tinaco cleaning and maintenance without any hassle. Simply and carefully:

    1. Remove the hat or hats

    2. Clean or service the Tinaco as needed

    3. Gently reattach the hats using the grommets and strings provided

    This is not a one-use product. The design allows for repeated removal and reattachment while maintaining proper protection.

  • Premium Package for 1,100 litre Tinaco– $4,215 MXN

    Premium Package for 450 litre Tinaco– $2,745 MXN

    Includes silver insulation plus the Mayan Sombra slip cover, offering enhanced durability, superior sun protection, and extended lifespan of the insulation layer.

    Air Condition insulation wrap is 300 pesos each A/C unit

    Tinaco inlet/outlet pipe insulation wrap is 75 pesos per half metre

  • Installation within the Periférico of Mérida is INCLUDED in the purchase price.

  • Yes. We offer AC hose insulation wrapping for $300 MXN per AC unit, when completed on the same day as your Tinaco installation.

  • Yes absolutely. While we’re on your roof, we also offer pipe inlet and outlet wrapping to protect exposed hoses and pipes from sun and heat damage.

    The cost is 75 pesos per half meter, and it’s a simple way to extend the life of your pipes, reduce heat exposure, and prevent premature wear.

    If we’re already up there, it’s the perfect opportunity to make sure everything on your roof is properly protected.

  • Premium Package - Mayan Sombra slip cover: Warranty of 6 months after installation by our professional team

    Is the warranty valid if I install the product myself?

    No. The warranty is only valid when the product is installed by the El Mago del Tinaco team.

    Self-installation or installation by a third party voids the warranty, as proper fitting and secure attachment are essential for performance and durability.

    Why choose professional installation instead of doing it yourself?

    If installation is included, there’s no need to take the risk.

    Our trained team has the proper equipment, experience, and safety training to install your Tinaco cover correctly and efficiently. Climbing onto a roof carries real risk, and improper installation can affect performance and void the warranty.

    Let us handle it safely—no ladders, no stress, no risk for you.

  • At this time, El Mago del Tinaco products are available for the following Tinaco sizes:

    • 450-liter Tinacos (IUSA & Rotoplas, Rotomayab)

    • 650-liter Tinacos (IUSA & Rotoplas)

    • 1,100-liter Tinacos (Resistec, Rotoplas & Rotomayab)

    These sizes cover the most commonly used residential water tanks. Each cover is designed for a proper fit and effective protection for its specific tank size.

    We’re always listening to customer feedback, and additional sizes may be added in the future.

  • Yes. Our Tinaco covers are proudly made in Mérida, Mexico, supporting local manufacturing and craftsmanship.

  • The majority of our materials—88%—are of Mexican origin. We prioritize high-quality domestic sourcing whenever possible to ensure durability, sustainability, and local economic support.